Refund & Cancellation Policy

This policy is part of Flipvo, LLC's terms of service and applies to purchases from any of its brands. A specific product may publish its own refund terms; where it does, those apply to that product alongside this policy.

Cancel any time before your next renewal date. Use the billing portal link in any receipt we have sent you, or email flipvollc@gmail.com and we will do it for you.

Cancelling stops the next charge. Your plan keeps running until the end of the period you have already paid for — you do not lose the time you bought.

We do not automatically refund the current period when you cancel, because the service was live for it. Two exceptions, and we apply them willingly:

• If we end your plan mid-period, we refund the unused portion.
• If the service was materially broken for a sustained stretch of a period and we could not put it right, tell us and we will refund that period.

An annual plan is charged as eleven months for twelve, up front. Cancel one part-way through and it runs to the end of the year you paid for. If you would rather stop early, email us — we will look at refunding whole unused months case by case.

Bought hours you have not used yet are refundable in full for 14 days from purchase. Once a session has happened that time is not refundable — though if it genuinely was not worth your money, say so and we will make it right.

Reschedule any time with reasonable notice; there is no reschedule fee.

Because digital products are delivered immediately and cannot be returned, they are refundable where the product has not been downloaded or accessed, or where it does not work as described and we cannot fix it. Ask us — we would rather refund you than have you feel cheated.

Charged twice, or charged after cancelling? Email us and we will refund it in full, no questions. Refunds return to the original payment method through Stripe, typically within 5–10 business days depending on your bank.

Please email flipvollc@gmail.com before opening a dispute with your bank. A chargeback costs us a fee and takes weeks; an email usually resolves it the same day.